Return and Refund Policy

Ecotwist Innovtions Private Limited

Registered Address: Near Euro Kids Play School, Mahavir Colony, Beur, Patna 800002 (Bihar)

Office Address: B-Hub, 5th Floor, A Block, Mauryalok Complex, Patna 800001 (Bihar)

CIN: U16292BR2025PTC074427

Effective Date: August 28, 2025

Our Commitment to Quality and Your Satisfaction

At Ecotwist Innovtions Private Limited, we are dedicated to offering high-quality, sustainable products that meet and exceed your expectations. We understand that on rare occasions, a product may not be what you envisioned. This detailed Return and Refund Policy is designed to be a transparent and fair guide, ensuring your peace of mind while shopping with us. This policy is governed by the principles of the Consumer Protection Act, 2019, and all other applicable laws in India, guaranteeing your rights as a consumer.

Right to Return: Conditions and Timeframes

You have the right to request a return for a product purchased from our website within a specific window and under certain conditions. We require all return requests to be initiated within seven (7) calendar days from the date your product was delivered. This is verified by the delivery date recorded by our shipping partner.

Condition of the Product: The item must be returned in its original, unused state with all tags, labels, accessories, and protective packaging intact.
Proof of Purchase: You must provide the original sales invoice or the unique order number associated with your purchase.

Valid Reasons for Initiating a Return

We will accept returns for the following legitimate reasons:

Damaged or Defective Product: Product is physically damaged, broken, or has a manufacturing defect.
Incorrect Product Delivered: Wrong model, size, color, or other specifications.
Product Not as Described: Actual features differ materially from description/images on website.

Products Excluded from Our Return Policy

Certain products cannot be returned unless defective or damaged upon delivery:

Used or Altered Products
Custom or Personalized Items
Final Sale Items

The Step-by-Step Return Process

To ensure a smooth and timely return, please follow these steps:

Initiate Contact: Email support@ecotwist.in within 7 days with subject line “Return Request - Order #[Your Order Number]”.
Provide Necessary Information: Include product name, quantity, reason for return, and attach clear photos/videos.
Receive RA Number: Once approved, you’ll receive a Return Authorization number and instructions.
Ship the Product: Free reverse pickup will be arranged. If unavailable, self-ship and we’ll reimburse shipping costs.

Our Refund Procedure

Once we receive your returned item, we will conduct a thorough quality check and inspection:

Inspection and Approval: Done within 48 business hours of receipt.
Refund Processing: Refund to original payment method (excluding shipping fees unless error on our part).
Timeline: Up to 7 business days for refund to reflect. COD orders refunded via bank transfer.

Order Cancellation

You may cancel your order before dispatch by emailing support@ecotwist.in. Orders already shipped cannot be cancelled and must follow the return process.

Contact Information

For any further questions, concerns, or clarifications regarding this policy, please contact:

Email: support@ecotwist.in

Disclaimer: This policy is a binding agreement between you and Ecotwist Innovtions Private Limited. We reserve the right to amend or update this policy at any time. Changes will be posted on our website, and continued use of our services will be deemed as acceptance.