Here are some of the most common questions we receive. If you can't find what you’re looking for, please contact us at support@ecotwist.in.
Q: What is Ecotwist Innovtions Private Limited?
A: Ecotwist Innovtions is a company based in Patna, Bihar, focused on providing high-quality, eco-friendly products. Our mission is to promote sustainability by offering innovative and responsible alternatives to everyday items.
Q: Where are your offices located?
A: Our registered address is Near Euro Kids Play School, Mahavir Colony, Beur, Patna 800002. Our main office is located at B-Hub, 5th Floor, A Block, Mauryalok Complex, Patna 800001.
Q: How can I contact customer support?
A: You can reach us at <a href='mailto:support@ecotwist.in'>support@ecotwist.in</a>. We aim to respond within 24–48 business hours
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Net Banking, and UPI on eligible orders.
Q: How can I track my order?
A: Once dispatched, you’ll receive an email with a tracking number and link to the courier’s website.
Q: Can I change or cancel my order?
A: Yes, only if it has not yet been dispatched. Please contact <a href='mailto:support@ecotwist.in'>support@ecotwist.in</a> with your order number.
Q: Can I place a custom order or buy in bulk?
A: Yes, we welcome custom and bulk orders for events, corporate gifting, and retail.
Q: How do I get a quote for a custom or bulk order?
A: Send details (product, quantity, customization, timeline) to support@ecotwist.in. We’ll review and share a detailed quote.
Q: What is the process and timeline for custom orders?
A: After finalizing design and payment, we provide an estimated production/delivery timeline depending on order size.
Q: Are custom orders eligible for returns?
A: Custom/personalized items are not eligible for returns unless defective or damaged upon delivery.
Q: What are your products made of?
A: They are crafted from recycled materials like plastic bottles, textiles, paper, bamboo, and other eco-friendly resources.
Q: How do your products help the environment?
A: They reduce demand for virgin resources, minimize landfill waste, and lower carbon footprint.
Q: How does Ecotwist’s vision align with UN SDGs?
A: Our mission aligns with Goal 12 (Responsible Consumption), Goal 13 (Climate Action), and Goals 14 & 15 (Life Below Water & On Land).
Q: How long does standard delivery take?
A: 5–7 business days from dispatch. Times may vary depending on location/logistics.
Q: Do you deliver pan-India?
A: Yes, we deliver across India. Enter your pin code at checkout to confirm availability.
Q: What is your return policy?
A: 7-day return policy for damaged, defective, or incorrect items. Must be unused, in original packaging, with tags intact.
Q: How do I request a refund?
A: Email support@ecotwist.in with your order number and issue details (with photos if damaged).
Q: When will I receive my refund?
A: After inspection, approved refunds are processed within 7–10 business days to your original payment method.